Eb Games Pre-Order Guarantees

Low Price Guarantee Pre-order any product, and if the price lowers before the release date, you will be charged the new lower price. Payment Processing Your credit card will be charged only when your order is administered. In some cases, we will progress your order and authorize your credit card up to 10 days before the release of the product. This allows them to get the product to you faster. Availability Sometimes, companies will limit the volume of a product offered. If this transpires, EB Games will process the online orders in the order in which they were received. Promotional Items From time to time, EBGames.ca will offer a special promotional item with a pre-order. Due to limited availability, these items are only available while supplies last. Note : An order cannot be cancelled once the pre-order item or code has been supplied. Delivery Orders containing both pre-orders and in-stock merchandise will be broken into separate shipping groups. Each group will be shipped as soon as the merchandise becomes available. Handling charges will apply to each shipping group independently. In an effort to ship pre-orders as quickly as possible, sometimes we use external resources to “drop ship” merchandise to you directly from the source. This eliminates the time it takes to ship product to our warehouse before shipping it to you. Due to the tight time constraints, some orders will not make it into our drop ship process. Those orders are shipped directly from our warehouse, usually on the following business day.